Refund Policy

1. Introduction

At XYNORALIS, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms under which you may request a refund for purchases made on our website.

2. Eligibility for Refund

Refunds may be granted under the following conditions:

• The product purchased is proven to be defective or significantly different from the description provided on our site.
• A refund request is made within 14 days of your purchase.
• All refund requests must include a valid proof of purchase.

3. Process for Requesting a Refund

To request a refund, please contact our customer support team at [email protected] with the following details:

• Your order number and the date of purchase.
• A description of the issue you encountered.

Our support team will respond within two business days to assist you with your request.

4. Exceptions

Refunds will not be issued for the following:

• Change of mind after the purchase.
• Transactions exceeding the 14-day period from the date of purchase.

5. Modifications

XYNORALIS reserves the right to modify or update this Refund Policy at any time without prior notice. All changes will be posted on this page, and your continued use of our services constitutes your agreement to the updated policy.